Ian Moss has now been our preferred real estate agent for a number of years now. I therefore just wanted to pass on a few words of gratitude and observations. During this time we have specifically chosen and given Ian the responsibility to list four of our properties to sell, in addition to also having purchased two through him. Throughout all these transactions Ian has always been totally professional whilst also remaining friendly and approachable, something that is a really great quality of his. Having someone you can turn to in buying or selling your house and know the hard work will get done and in an appropriate manner is always reassuring. It would be fair to say that one sale in particular was very stressful for us due to our purchaser defaulting on the sale while we had already taken bridging finance on another property. During this time Ian went above and beyond, ensuring we were kept up to date, talking us through the processes while also recognising the additional stress this caused us and being a reassuring voice. I can honestly say on behalf of myself, my wife, my father and late mother that Ian has always made us feel at ease and the results of our sales have been very pleasing, often exceeding our expectations. On behalf all of our family, I also thank Ian for the ongoing kind thoughts and contact he maintained with us over the years. It is refreshing to see a professional take a genuine interest and care in his clients, not just during a sale. Ian has maintained contact with us, was one of the first to offer his thoughts and support during my mothers illness and always been the friendly Mr Moss with our children. Buying and selling is a stressful time, that's the nature of the beast. So someone that you can not only relate to, but professionally trust to do the best for you is a massive relief. Although we hope to not be moving again in the near future, if we do, and Ian is still involved, we'd certainly be calling him first.

I am very happy to recommend Ian Moss to act on behalf of both home sellers and buyers. When I bought my home in Palmerston North in 2002 I noted then the clear, friendly and professional manner that Ian had, both at the open home days in the way he dealt with us prospective buyers, and then the in careful follow-up and buying process with me over the weeks up to settlement. That was why I was glad to use Ian again to sell my property in 2017. In the intervening years I have continued to work overseas but he has kept in touch with real estate information which was very helpful, being relevant and careful in its analysis. Thus, when it came time to sell the place 15 years later, it was natural that I use Ian again. I knew he has a great feel for the Palmerston North real estate market, does the appropriate research and is realistic about the trends (no hype from Ian) and able to communicate clearly and quickly. The later was especially important as selling the place from overseas (8 hours time difference) involves a bit more patience using Skype, SMS and email. In addition, because I was not in New Zealand I appreciated the extra things he did to help with suggestions and connecting with people to get the home ready for sale.

We have been involved in Property Investment for over 20 years. in that time, we have dealt with many Real Estate agents. Some good, some not so good.

In recent times, having been involved with Ian Moss in two property deals, which could both have been lost if not for his professional and diligent manner. We now feel we have found an Agent we can rely on.

Due to this professionalism we have no hesitation in recommending Ian to anyone looking for a Real Estate Agent who ensures that both Buyer & Seller are happy with the end result.

I should like to commend you for your astute handling of my late parents' Estate Property.

On reading your very professional Marketing Proposal, I realised our Solicitors had chosen to use a Real Estate firm that was ethical, sensitive, far sighted, committed, approachable and could follow through.

So it proved I was particularly impressed with the ability in keeping me informed and that you "listen" as well. It cannot be easy dealing with Estate's & I found your consideration and respect refreshing.

Liken next in Palmerston North I shall certainly call in, if not for coffee, to shake your hand.